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FAQS

  • Do you ship to all 50 states in the US?
    Yes, we ship our products to all 50 states. We offer several different shipping options available to all 50 states in the USA. All of our hemp-derived products are THC compliant with the Farm Bill of 2018 and can be shipped to all 50 states, but it is still ultimately your responsibility to determine your own state's specific rules and regulations in regards to the specific product you intend to buy.
  • What is your shipping policy?
    All orders are processed within 24 hours, Monday - Saturday. Orders placed before 3pm are usually processed the same-day. You will receive tracking info when your order ships and notifications at each stage until final delivery. We offer free standard shipping on orders of $50 or more. Expedited shipping is available for free on orders of $100 or more. Standard shipping, USPS Priority Mail, USPS Priority Express, UPS Ground, UPS 2nd Day Air, and UPS Next Day Air delivery are all available with the rate determined at checkout. Shipping speeds are estimates provided by the carrier and may vary. Shipping fees are NOT eligible for refund. PLEASE REMEMBER TIMES ARE ESTIMATES PROVIDED BY THE CARRIER AND MAY VARY SLIGHTLY. SHIPPING FEES WILL NOT BE REFUNDED. WE DO NOT SHIP OUTSIDE OF THE UNITED STATES If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
  • Are your products legal to buy?
    Yes, all of our products are 100% hemp-derived and farm bill compliant. This means they are legal to buy in the United States on a federal level. You will still need to check your own specific state's laws and regulations before making a purchase.
  • What are your curbside pickup hours?
    To select curbside pickup during checkout, scroll down or use dropdown arrow for more shipping options. Curbside orders can be placed in advance, but can only be picked up during curbside pickup hours listed below. Orders are usually filled within one hour during open business hours. Curbside Pickup Hours Mon-Fri 8am-4pm Closed Saturday & Sunday
  • How does local same-day delivery work?
    We offer same day delivery to the Minneapolis - Saint Paul area on orders placed before 1pm, Mon-Fri. Orders placed after 1pm and Saturdays and Sundays are fulfilled the next day. We use Street Fleet to discreetly fulfill these orders. Your order will usually arrive within a few hours and is guaranteed to arrive by the end of the day. How do you know if you're in our same-day delivery zone? If you see the option for same-day delivery during checkout, you are in an eligble area of the Twin Cities. Don't see the option for Local Delivery? Make sure to scroll or use drop down arrow to see all available shipping options.
  • Do you ship internationally?
    No, we only ship our products within the United States.
  • What is your return policy?
    Return Policy Before placing an order through our store, we strongly recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect product. Refunds and Exchanges Refunds and exchanges are ONLY allowed if an incorrect or defective product is sent. Refunds will also be issued if tracking verifies that the package was not received. All products must meet the following conditions to be eligible for a refund or exchange: All Product(s) must be shipped back within 30 days of the original delivery date. All product(s) must be in original, unused and brand-new condition to receive a full refund. Product(s), that have been opened or have broken seals are not eligible for return or refunds. Incorrect Addresses Please make sure to carefully check the address entered before placing an order. We are not responsible for lost/stolen products if an incorrect address was entered at the time of purchase. Packages that can not be delivered due to an incorrect address will NOT be resent unless additional shipping fees are paid. If a refund is issued due to a returned package the original shipping fee will be deducted from the refund amount. Defective Products Customers are entitled to a replacement for defective products only during the manufacturer's warranty period and in accordance with the manufacturer's warranty return policy. Note: Certain manufacturers require that the customer process warranty claims with them directly. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer. Missing / Damaged Items Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we'll take care of the issue immediately. Return Instructions All return packages must be processed by contacting Customer Support. This will ensure proper processing of your return. We are not responsible for items sent to us without notification. We reserve the right to refuse or deny any return and may request additional information as a condition of the return. All accessories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. Returns will not be processed if the conditions of our Return Policy are not fully met. Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit. Please allow 2 weeks for the processing of your return once it has arrived at our facility. Order Cancellations If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, it is no longer possible to cancel and refund. Notice We reserve the right to amend this Return Policy at any time by posting the amended terms on this page.
  • Why do I have to verify my age?
    In order to remain compliant with all state and federal guidelines for age restricted products, we use the largest approved age verification system, AgeChecker.net FROM AGECHECKER.NET: What information is required? For most customers, we only require name, date of birth, and address. If we cannot verify your age automatically, we will prompt you to submit an image of your government-issued photo ID - the same one you would present in a retail store to buy the same product. Please note that our software is often able to retrieve your name and address automatically from your payment or shipping credentials. In this case, you will only have to input your date of birth manually. How do I upload my photo ID? To make it as easy as possible, we have three options for sending us a photo ID: Take a picture using your webcam directly from our popup. Upload an image saved on any device. Enter your mobile phone number and we'll text you a link to complete the process on your phone. What kinds of photo IDs do you accept? If you are prompted to submit a photo ID to complete the age verification process, we will accept a government-issued ID such as a driver's license, state identification card, military ID, or passport. Your name, date of birth, and the expiration date must be visible, and name on the ID must match the name on the rest of your order information. The date of birth you enter into our popup must also match the ID, even if both are above the minimum age. Accurate records will allow you to pass the ID prompt next time. Certain IDs, such as military IDs, require images of the front and back to show us the necessary information. If you are having trouble uploading two images in one submission through our popup, please email them as attachments to help@agechecker.net and we will manually verify your order. Since we delete ID submissions automatically, two separate submissions cannot be verified. How is my information secured? The information you provide is used solely to verify your age. We never share or sell data to third-parties. Your privacy and security are important to us. Access to all of our services is protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet. We will securely store your date of birth, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not automatically stored; they are deleted as soon as you are verified. In some instances you will be prompted for consent to store your Photo ID if the website is required to meet compliance requirements. For more information, see our privacy policy. How long does it take to be verified? We can verify about 90% of U.S. customers instantly using just their name, address, and date of birth. If you cannot be verified automatically using basic order information, you will be prompted to submit an image of your photo ID. This process is easy and occurs within our popup; you will not be redirected from the checkout page. Once you have submitted a photo ID, it usually takes 10 to 30 seconds to verify you, depending on the number of requests in our queue. Can I cover sensitive information on my photo ID? No. In order to ensure the validity of the information on a Photo ID we need to make sure that the ID is clearly visible. Do I have to get verified every time I order? If you've uploaded an ID once and use the same name, address, and date of birth for your next order, you won't be asked to submit an ID again. If one of those three things changes or is entered inaccurately, we won't recognize you, triggering the ID prompt. There are certain exceptions, however. Websites can customize our settings to require an ID for every customer, whether new or returning. Settings vary from website to website and are updated at the website's discretion. I thought I was of legal age to buy this product! Why is it saying I'm not? We provide age verification services to a variety of business types. Most sell age-restricted merchandise such as alcohol or tobacco. Some may simply want to check your eligibility for a senior discount - our software is not one-size-fits-all. Every website chooses their own age requirements and our software enforces them. On December 20th, 2019 the federal legal age to purchase tobacco products, which include electronic cigarettes, was raised from 18 to 21 across the U.S. when the President signed legislation to amend the Federal Food, Drug and Cosmetic Act. The federal law supersedes state and local age requirements. Whether or not settings reflect current regulations is up to each website. For instance, many websites required all customers to be 21+ far before it became law, even if the state regulation was 18+. Some use our software to block purchasing entirely from states or cities. We uphold the settings websites choose and cannot override them. We understand that you may have a unique scenario and want to ask for an exception, but as a third party we simply uphold website requirements. Please contact the website directly if you have questions about their minimum age policies. Who do I contact for support? If you are experiencing any issues during the age verification process, please email our support team at help@agechecker.net. We are available around the clock. To resolve issues unrelated to age verification (e.g. product inquiries, shipping times, etc.), please contact the website directly.
  • How do I redeem my Rewards Points?
    In order to earn and redeem Rewards Points, you will need to create an account. Once you are signed in, you can visit the Rewards Page here
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