Question 1

Does Luxe ship to all 50 states?

Accepted Answer

Yes, we ship to all 50 states. We offer various shipping options across the USA. All our hemp-derived products comply with the Farm Bill of 2018 and can be shipped nationwide. However, please check your state's specific rules and regulations before purchasing.

Question 2

What is Luxe's shipping process?

Accepted Answer

We process all orders within 24 hours, Monday through Friday. Orders placed before 3pm are usually processed the same day. You'll receive tracking info when your order ships and updates at each stage until delivery. We offer free standard shipping on orders over $50. You can choose from various shipping options like USPS Ground, USPS Priority Mail, and USPS Priority Express, with rates determined at checkout. Please note that shipping speeds are estimates provided by the carrier and may vary. Shipping fees are non-refundable. We only ship within the United States. If an item is back-ordered, we’ll ship the in-stock items first and send the rest when available, with no extra shipping charges.

Question 3

Are your products legal to buy?

Accepted Answer

Yes, all of our products are 100% hemp-derived and farm bill compliant. This means they are legal to buy in the United States on a federal level. You will still need to check your own specific state's laws and regulations before making a purchase.

Question 4

When can I pick up my curbside order?

Accepted Answer

To select curbside pickup during checkout, scroll down or use the dropdown arrow for more shipping options. Curbside orders can be placed in advance, but can only be picked up during curbside pickup hours listed below. Orders are usually filled within one hour during open business hours. Curbside Pickup Hours: Mon-Fri 8am-4pm, Closed Saturday & Sunday

Question 5

How do I use my rewards points?

Accepted Answer

In order to use your rewards points, you will need to login to your account. When you have logged in, you will see an arrow for a drop down menu that will allow you to access the Rewards section and redeem points for a discount code. Please note that these discount codes cannot be combined with other discounts.

Signup for Rewards Program here

Question 6

Do you ship internationally?

Accepted Answer

No, we only ship our products within the United States.

Question 7

What is your return policy?

Accepted Answer

Before placing an order, research the product you intend to purchase. Refunds and exchanges are allowed if an incorrect or defective product is sent, or if tracking verifies the package was not received. Products must be shipped back within 30 days of delivery, in original, unused condition. Opened products are not eligible for return or refund. Check your address carefully before placing an order. We are not responsible for lost products due to incorrect addresses. Defective products can be replaced during the manufacturer's warranty period. Report missing or damaged items within 72 hours of delivery. Contact Customer Support for return instructions. We are not responsible for items sent without notification. Returns will not be processed if conditions are not met. Buyers must pay for all return shipping costs. Order cancellations are possible if the order has not yet shipped. We reserve the right to amend this policy at any time.

Question 8

Why do you require age verification?

Accepted Answer

To comply with state and federal guidelines for age-restricted products, we use AgeChecker.net. Most customers only need to provide their name, date of birth, and address. If we can't verify your age automatically, you'll need to submit a photo of your government-issued ID. We accept IDs like driver's licenses, state IDs, military IDs, or passports. Your information is used solely for age verification and is securely stored. Verification usually takes 10 to 30 seconds. If you've uploaded an ID once and use the same name, address, and date of birth for future orders, you won't need to submit an ID again. For support, email help@agechecker.net.

Question 9

How do I redeem my Rewards Points?

Accepted Answer

Create an account to earn and redeem Rewards Points. Once signed in, visit our Rewards Page to manage your points.

Question 10

Do you have CBD or THC-Free products?

Accepted Answer

To maintain the integrity of our Luxe reserve as a high-potency destination, we host our non-psychoactive and therapeutic-focused products on our primary platform. You can find our complete selection of discreet CBD gummies, THC-free wellness oils, and broad-spectrum hemp products at our flagship online store. This allows us to offer specialized education and a wider variety of wellness-focused options for those seeking relief without the high-potency effects of the Luxe collection.

FREE SHIPPING ON ORDERS $50+

FAQS

Frequently Asked Questions & Customer Service Info